Process of redress of grievances

Direct: Director/Deputy Secretary Level Officer of the Board in charge of Administration Division is the Grievance Redressal Officer of the Board.

Administration Section looks after the grievances received by the Grievance Redressel Officer from the employees and the Vigilance Section that of public. The in-charge of the outstation offices has been designated as Grievance Redress Officer. Facility for the public for lodging complaints related to allegation/misconduct/ corrupt act has been provided with a specific icon ‘Lodge Complaint’ in the Board’s web site http://indianspices.com which is in line with CVC web site. Other issues can be lodged through ‘Contact Us’ in the web site. With regard to complaints in analytical services of the Board separate “Feed back” system is also provided in our web site. In addition to this a link to CPGRAMS of Central Government ( http://pgportal.gov.in/ ) has been provided.

A locked complaint box is placed in the office at the reception easily accessible to the public, so that they could lodge the complaints without difficulty. The Control1ing Officer makes arrangements to open the box every day and examine the complaints, if any, for expeditious redress. Each grievance petition will be acknowledged within 15 days. Even if no action is warranted on a petition, a reply intimating the stand of the organization will be sent to the petitioner.